Comments on: Community building and technology

By: Rashmi

Rashmi — Mon, 15 Mar 2010 21:27:10 +0000

Marketing Strategy and Brand Asset Management are the best marketing courses ever

By: UrbanTurbanGuy

UrbanTurbanGuy — Sun, 21 Feb 2010 10:12:29 +0000

“going your own way, no matter which the world is going.” is exactly most aspire for. If you look at the typical Harley Owners profile it is more bent towards what I would call “weekend rebels”. ( I would love to have the numbers, will have to dig up the old case we studied last year that talked bout it.)
A Dentist, a doctor, a CEO, a grandmother of 3 is what you would find on the Posse rides. The conform to the society, The Harley is their outlet for rebellion ( or as you say “going their own way”). The word “aspirational” aspirational only means to signify the relationship people share with their Harleys.
What I was exploring here was – Where were the seeds for that association with the Harley brand sown ? & How can tech. help them sow those seeds in the next gen. of users ?

By: Alok

Alok — Sun, 21 Feb 2010 09:54:04 +0000

Gagan interesting perspective !!
First of all yes technology & social media can do a lot for Harley, if they are not doing enough already.You just need to check the annals of HD Forums and how busy they, are not to mention some of the deep & passionate rumblings on them to get a sense of the importance of social media for HD.

The place I take issue with you is where you mention what the HOGgers community is based on. No it is not aspirational, it is not about confirming to that one persona. It is about going your own way, no matter which the world is going. If it were not for that, it would be different to explain the so many custom modifications, pistons the size of garbage cans and fuel tanks built specifically for your ride.
The HD community is based on the love and respect for the machines and on being yourself and Living by It. !!

By: Mahendra Shikaripur

Mahendra Shikaripur — Wed, 17 Feb 2010 06:59:29 +0000

Gagan – I think you have set it up nicely wherein you highlight that Harleys are almost anachronistic and whether they like it or not the people riding them have different aspirations.
I would have loved to see you expand more (and here is hoping there is a part 2 coming as well) on the last part where in you ask the question what can technology and the social web do for Harley and how social media can bridge generational gaps between brands and their consumers.

By: christian

christian — Wed, 17 Feb 2010 01:46:34 +0000

very interesting question. Especially since the bargain, the tool and the promise might all be working on and changing each other in a different generation of consumers. (I am using Shirky's language here with full awareness of his economic bent – which has both strengths and weaknesses)

It would be interesting to find out if the signifier/signified relationship of Harley community/rebellion is similar to, or different from, that of MMO/rebellion for the particpant.

By: UrbanTurbanGuy

UrbanTurbanGuy — Tue, 16 Feb 2010 22:39:24 +0000

Chris- that makes the point even clearer. In Clay Shirky's language : Owning a Harley or the Chevy come with a “promise”, the technology ( harley) is the “tool” & the unwritten rules of community behavior are the “bargain”.
But, its the development of the promise that I was trying to look at. Harley has a history that makes that “promise” for the previous generation. I was trying to explore what can make that promise for the millennial generation.

By: christian

christian — Tue, 16 Feb 2010 20:46:58 +0000

not sure whether this supports, detracts from, or is just completely ancillary to your takeaway from the class, Gagan, but i'll put it out here anyways. I wonder if the people discussing this in your classes are motorcycle riders or have ever experienced car culture. Motorcycles and cars are forms of media. More importantly, they are highly social media (especially recreational bikes like Harleys and project cars like hot rods). In other words, they mediate, go between, enable and affect my interactions with myself and with other people. My Honda Nighthawk 750, for example, mediates my interactions with Harley riders when we pass one another. It affects that interaction in a way that is more positive than if i were driving a moped, but less positive than if i were driving a Harley. My grandfather's 34 Chevy mediated his interactions with his car mechanic buddies and with his classic car club. So perhaps it might be helpful to consider the entire constellation of technologies, of media (every technology can be considered from a mediation perspective, including cars, motorcycles, virtual worlds, email etc) through which Harley brand communities connect, and broaden the exploration how these technologies not only facilitate a connection but, and perhaps more importantly for a brand, mediate the formation of an individual and shared identity (connection, of course, plays a huge role in identity formation).